FAQ

1. How long does it take to process my order?

Orders will be processed within 5–10 business days from the date your order was placed. Please note that all orders are made to order, so we need time to make and package your items.

2. Can I return or cancel my order?

We do not accept refunds, returns, or cancellations. However, if an item does not fit to your liking, you may exchange it if we have it in stock. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please provide your order number for our review.

3. How do I request an exchange?

To start an exchange, please contact us at business@coveredbychristclothing.com. If your exchange is accepted, you are responsible for all shipping costs. Items sent back to us without first requesting an exchange will not be accepted.

4. What should I do if my item is defective or damaged?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

5. Are there any items that cannot be returned?

Yes, certain types of items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have questions or concerns about your specific item, please get in touch with us.

6. How long does it take to receive my exchanged item?

We will notify you once we've received and inspected your return. If the exchange is approved, your exchanged item will be shipped out within 5–10 business days. Please remember that you are responsible for the shipping cost.

7. How long does shipping take?

Once your order is processed and shipped, the delivery timeframe will depend on the shipping method you select. Please check your email or spam for your shipping confirmation and tracking number. For any shipping inquiries, please contact USPS or UPS directly.

8. What happens if my package is lost, stolen, or damaged?

Once your tracking number reflects that your order was "delivered" by the carrier, we are not responsible for any lost, stolen, or damaged packages. You must work with your shipping provider to resolve any issues. If your package is returned to us due to a customer address error, you will be charged the shipping rate.

9. Are international duties and taxes included in the shipping cost?

No, we are not responsible for any international duties, taxes, or tariffs charged to customers upon international delivery. If packages are declined or returned to us, you will be refunded your order value minus the international shipping cost.

10. How can I contact customer support?

If you have any concerns or questions about your order, please feel free to contact us at business@coveredbychristclothing.com. We are here to assist you.